Privacy notice

For you: your name, contact details, business details, prices and settings. That is what makes the assistant yours.

For your customers: the details they give when they ring or message, the calls themselves, transcripts, quotes, invoices and payment records. We hold these on your behalf, so you can run your business.

Calls are recorded and transcribed so nothing a customer says gets lost. The assistant opens the call by telling the caller it is recorded, before asking them anything.

When a customer opens a quote or invoice link, we record one timestamp, the first time only. No open counter, no IP address, no device details, and the customer is never shown that it happened.

If a customer downloads the PDF, we record that single fact the same way. We cannot see whether a downloaded PDF is ever opened, and we will not use tricks that phone home from inside a document to find out.

Your data is stored in a database in London. Adminmate uses Anthropic's Claude models for writing and reading tasks and Retell's voice platform for telephone calls, which uses OpenAI models for voice processing. We use these services under commercial arrangements and configurations designed so that customer data is not used to train their general-purpose models.

We never sell data. We never share it with advertisers. Nobody outside the companies that run the service for us can see it, and our own staff access is logged and visible in your activity log.

You can export everything in one tap from settings, whenever you like.

You can ask us to correct or delete what we hold, and we act on that. When you cancel, your data stays available for you to download for 90 days. After that we keep it only as long as we still need it, and some records - billing and tax among them - the law requires us to keep for several years.

Under UK GDPR you have the right to access, correct, delete and object. Write to us and a person will answer.