You are thirty feet up. The phone is in the van. It has rung twice.
Roofing is the trade where answering is physically impossible for most of the day, and where the work arrives in bursts that the weather decides rather than you. Adminmate picks up while you stay where you are.
Sound familiar?
- You cannot answer a phone from where you work, and everybody rings anyway.
- The night after a storm forty people ring and you can take about four of them.
- Half are a slipped tile and half have water coming through a bedroom ceiling, and a voicemail does not tell you which.
- The weather turns, the scaffold moves, and every one of those customers needs telling.
Hear it answer as a roofer
- AdminmateMorning, Pritchard Roofing, this is Alun's assistant. How can I help?
- CallerWe lost tiles last night and there's water coming into the back bedroom.
- AdminmateSorry to hear it. First thing: is any of that water coming in near a light fitting or a socket?
- CallerNo, it's running down the wall in the corner.
- AdminmateThat's better news. Get a bucket under it and move what you can out of that corner. Is the ceiling bulging anywhere, or just wet?
- CallerJust wet.
- AdminmateGood. What sort of roof is it, and roughly how many tiles have come off?
- CallerPitched, concrete tiles. Looks like five or six down in the garden.
- AdminmateThat's enough for Alun to know what to load. Today is full of storm jobs, but he can be with you first thing tomorrow. I'll put you down and text to confirm.
Electrical risk ruled out, the damage contained, roof type and scale captured, and booked into the first slot that was genuinely free.
This is an example call, not a recording of one. Our public demo line opens with our first customers, and we would rather show you the script than print a number that rings out.
What it does for roofers
- Answers while you are on the roof, which is most of the working day.
- Takes the storm surge: forty calls at once each get a proper answer, not a voicemail box that fills up by ten.
- Asks whether water is near electrics before anything else, and tells you straight away when it is.
- Gets the roof type and the scale of it, so you load the van once.
What the missed ones cost you
A slipped tile is around £150, a chimney or valley repair £800, a full re-roof £9,000. After a storm the missed number is the one that hurts.
Assuming one in three of those calls would have turned into work.
Adminmate is £1,188 a year. It only has to win you one job a month to pay for itself several times over.
Stop missing them.Questions roofers ask
Can it cope with the day after a storm?
That is the day it earns its keep. Every call is answered at once and asked the same questions, so by the time you come down you have a triaged list instead of a full voicemail box and no idea which one is urgent.
Will it know a leak from a loose tile?
It asks the questions that separate them: where the water is going, whether it is near electrics, whether the ceiling is bulging. It does not diagnose your roof. It gets the facts and flags the ones that cannot wait until Thursday.
What about insurance work?
It records that it is a claim and puts the details on the job, so the paperwork starts from something rather than from memory. It does not deal with the insurer for you, and it does not tell a customer what they are covered for.
£99 a month. About £3.30 a day.
Less than a coffee and a bacon roll on site. Two plans, both printed in full with the limits in the open, and no tier that makes you ring to find out the price.
Ready to stop missing work?
Meet the employee you can finally afford.
£99 a month. Cancel any time.