Burst pipe at 7am. You are already under a sink. Who is answering?
Plumbing is the trade where picking up first wins the job, and where the calls come at the worst possible times. Adminmate answers all of them, works out which ones are emergencies, and books the rest.
Sound familiar?
- The phone goes while your hands are wet, under a sink, in someone's airing cupboard.
- A panicking customer rings three plumbers at once. Whoever answers gets the work.
- The 2am burst pipe either wakes you up or goes to the next name on the list.
- Winter turns into three weeks where you cannot keep up with the phone at all.
Hear it answer as a plumber
- AdminmateGood morning, DW Plumbing, this is Dean's assistant. How can I help?
- CallerThere's water coming through my kitchen ceiling, it's coming through the light fitting.
- AdminmateRight, that one needs sorting today. First thing: don't touch that light or its switch. Can you get to your stopcock and turn the water off?
- CallerIt's under the sink, isn't it. Hang on. Yeah, that's off.
- AdminmateGood. Is anything still running down, or has it stopped?
- CallerIt's slowing down now.
- AdminmateThat's what we want. Can I take your name and address, and I'll get Dean to you.
- CallerMarie Ellis, 3 Bryn Terrace in Bedwas, CF83 2PL.
- AdminmateThanks Marie, you're all booked in for between 2 and 4 today. I'll send a text to confirm, and if anything changes just reply to it or ring me back.
Water off, danger flagged, job booked, and Dean found out about it when he came up for air.
This is an example call, not a recording of one. Our public demo line opens with our first customers, and we would rather show you the script than print a number that rings out.
What it does for plumbers
- Triages an emergency properly: water off first, then the details, then you.
- Prices bathroom work and repairs off your own rate card, not a guess.
- Books call-outs into hours you have actually kept free.
- Chases the invoice for the emergency job you did three weeks ago and never got round to asking about.
What the missed ones cost you
A call-out is around £120, a bathroom repair £600, a full bathroom install £4,500. Set it to whatever your week actually looks like.
Assuming one in three of those calls would have turned into work.
Adminmate is £1,188 a year. It only has to win you one job a month to pay for itself several times over.
Stop missing them.Questions plumbers ask
Will it know the difference between an emergency and a dripping tap?
Yes, and it is the thing it is most careful about. A leak, a burst or anything with water near electrics gets the safety instruction first, then you get told immediately. It never quietly books an emergency in for Thursday.
Can it take out-of-hours calls?
It answers whenever the phone rings, including 2am. What happens next is your rule: it can pass a genuine emergency straight to you and take a message on anything that can wait.
What about the ones who just want a price over the phone?
It gets the details and puts a quote in front of you to approve. It does not invent a number to keep someone happy, because a made-up price is a job you lose money on or an argument later.
£99 a month. About £3.30 a day.
Less than a coffee and a bacon roll on site. Two plans, both printed in full with the limits in the open, and no tier that makes you ring to find out the price.
Ready to stop missing work?
Meet the employee you can finally afford.
£99 a month. Cancel any time.