Complaints code
How to complain about Adminmate, what we do with it, and where to go if we can't put it right.
The short version
Who this is for
This code is for customers of Adminmate: the businesses that subscribe to it. It covers the service we provide, including the phone line, the app, texts and billing.
If your complaint is about a tradesperson's work, their quote or their invoice, please contact the tradesperson. Your contract for that work is with them, not with Adminmate.
How to complain
Complaining is free. Tell us by email, or by phone where a number is shown:
By email: hello@adminmate.co.uk.
Tell us your name, your business, what went wrong and what you would like us to do. If you need help making a complaint, or need our reply in another format, tell us and we will make it work for you.
What happens next
We acknowledge your complaint within 2 working days. A person reads it and looks into it.
We aim to give you a full answer within 10 working days. If it will take longer, we tell you why and keep you updated at least once a week.
Our answer says what we found and what we will do about it.
If we can't put it right
If you are not happy with our answer, tell us and the founder will review it and reply in writing.
This code does not affect any legal rights you have.
Keeping records
We keep a record of each complaint, what we found and what we did, so we can learn from it and show how it was handled.