Guides

Getting paid, in plain English.

Short guides for the bits of running a trade nobody taught you. Each one ends with the words to send.

How to chase an unpaid invoice without losing the customer.
A step-by-step for UK trades, from the polite nudge to the small claims court, with the words to use at each stage.
How to follow up a quote without being pushy.
Most quotes that go quiet are never followed up. The ones that are, politely and at the right moment, are the ones that turn into jobs.
Taking a deposit before you start: how much, how to ask, and what the law says.
A deposit is the difference between a job that pays for its own materials and one that's on your card for six weeks. Here's how to ask for one without it being awkward.

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