The calls you can't get to divert to Adminmate's answering number. It answers as your assistant, works out what the job is and how urgent, books it into hours you've opened and texts the customer to confirm. It all lands in the app. Call answering comes with Solo and Team, from £99 a month.
Fifteen minutes on Teams, with a real person.
Please, yes.
AssistantYou're all booked in. I'll send you a text now to confirm.
Enquiry to booked job in 90 seconds, while Dean was under a sink two streets away. An example call, written out. Not a recording.
The phone goes while your hands are wet, under a sink, up a ladder, in a loft.
A customer with water through the ceiling rings three of you. Whoever answers gets the job.
You ring back at six and get voicemail. They booked someone at two.
The leads companies ring more than the customers do.
The first two figures are as reported from a Fix Radio survey of over 220 UK tradespeople and from Moneypenny's research; neither is ours. The third is the example call on this page, timed.
Not a message-taking service. It takes the job.
The calls you can't get to divert to Adminmate's answering number. It picks up as your assistant, with your business name, every time the phone rings. If a caller asks whether they're talking to a person, it tells them the truth.
Hello, thanks for calling DW Plumbing, I'm Dean's assistant, how can I help?
Water through a kitchen ceiling gets the stopcock question before anything else. A quote for a bathroom next spring gets a different set of questions entirely. You find out what the job is before you ring back, so you're not playing phone tag to learn it's a tap washer.
That sounds like one to look at today. Can you get to your stopcock and turn the water off?
A gas smell, a flood, a live wire: the caller is told what to do straight away, and you're told at once in the hours you cover emergencies, or first thing in the morning outside them. A genuine emergency is never booked in as an ordinary job and never sits waiting for a tap.
You're told at once in the hours you cover emergencies.
You open the hours you'll take work in. The assistant offers the caller a slot from them, and only from them, and the job goes in your diary with the name, the address and what's wrong. Your Tuesday afternoon stays yours if you haven't opened it.
Dean can be with you between 2 and 4 this afternoon. Shall I put you in?
As the call ends, the customer gets a text in your business's name with the time and what to expect. It lands on their phone before you've heard the job exists. If they have a question, they reply to that text and you see it on the job.
You're all booked in. I'll send you a text now to confirm.
The sales calls get dealt with, and they never count towards your fair use. You don't hear about them and you don't pay for them. They show up on your calls list if you ever want to check what was said.
They show up on your calls list if you ever want to check.
This is the intake Adminmate runs: it answers in your business's name, works out what the job is and how urgent it is, and books it. Nothing here is dressed up.
Enquiry to booked job in 90 seconds, while Dean was under a sink two streets away.
An example call, written out. Not a recording.
Every trade's calls are different. A plumber's 7am is a flood; a decorator's is a quote for the spring. Each trade page has its own call, written out.
Two plans, printed in full. No tier you have to call to find out the price.
You, your van and your phone.
Up to ten of you, ten diaries.
Pay for the year at ten months' price. Cancel any time and the unused time is refunded.
It sounds like a calm assistant who knows your trade, and it says so if asked. Read the call on this page: that is the script it runs, not a mock-up. We don't print a demo number that rings out; book the demo and you'll hear it on a real call.
Nothing. You keep it. You set your phone to divert the calls you don't answer to Adminmate's answering number, which is Adminmate's, not yours. Stop diverting and it's as it was. Leave, and the answering number is released.
It answers whenever the phone rings, including 2am. What happens next is your rule: a genuine emergency in the hours you cover is sent to you by text at once, and anything that can wait is taken as a message and is waiting for you in the app in the morning.
No. Anything with a price on it waits for your yes. It takes the job, tells you what it is, and the quote is yours to build from your own prices and send with a tap.
No, by design. It takes the job and texts you, so you're never put on the spot halfway up a ladder. Everything the caller said is on the job in the app, and you ring them back when you're ready, knowing what it's about.
Call answering comes with Solo and Team. From £99 a month, the price you see is the whole price, and the quotes, invoices, chasing and diary are in the same app. Cancel any time.
Stored in London, encrypted, never sold, and yours to export or delete whenever you want. Adminmate is a trading name of Mitigate It Limited, a UK company; the privacy notice is linked at the foot of every page.
Fifteen minutes on Teams with a real person. Bring the call you lost last week and we'll show you how it would have gone.
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