Most answering services hand you a name and a number to ring back. By the time you do, the customer has booked someone else. Adminmate answers in your business's name, works out the job, books it into your hours and texts the customer to confirm, while you finish what you're doing.
Fifteen minutes on Teams, with a real person.
A tradesman's phone rings at the worst times by definition: the customer with the problem rings while you're fixing someone else's. A call answering service exists to catch those calls. The question is what it does with them. A message to ring back is better than voicemail, but it still leaves the job unbooked, and a customer with water through the ceiling is not waiting for your six o'clock callback.
Adminmate's call answering is built round the job. The calls you don't pick up divert to Adminmate's answering number, and it answers as your assistant, with your business name. It asks what a tradesman would ask: what's wrong, where, how urgent, and whether the water is off. Then it offers a time from the hours you've opened, books it, and texts the customer to confirm. You get the job on your phone, with the address and what they said, before you've put the spanner down.
It comes with the rest of the app. The booked job is in your diary; the quote is built from your own prices and sent in a tap; the invoice comes from the quote; the chasing is written and waits for your yes. One account, from £99 a month, and the price you see is the whole price.
Hello, thanks for calling DW Plumbing, I'm Dean's assistant. It never says Adminmate to a customer unless they ask what it is, and then it tells the truth.
What's wrong, where it is, how to reach them, and the question that matters for the trade. A flood gets the stopcock; a rewire gets how many rooms. You ring back knowing what it is.
If it's a job you'd take, it offers a slot from the hours you've opened and books it. The job lands in your diary with the address, and the customer has a text with the time before the call ends.
A genuine emergency gets the safety words first and reaches you at once in the hours you cover emergencies. It is never booked as an ordinary job and never waits for a tap.
Enquiry to booked job in 90 seconds, while Dean was under a sink two streets away.
An example call, written out. Not a recording.
Answering services for trades are priced three ways: per call, per minute, or a flat monthly fee, often with a setup charge on top. Per-call pricing punishes the busy week, which is the week you needed it. Per-minute pricing makes a thorough call expensive, so the service is pushed to keep it short, which is how you end up with a name and a number and nothing else.
Adminmate's call answering comes with the Solo and Team plans rather than being sold on its own, and the plans are a flat monthly price with fair use, printed in full on the pricing page. The price you see is the whole price, and you can cancel any time. The calls from people selling you leads are dealt with and never count towards fair use, so the busy week costs what the quiet one does.
A call answering service should be honest about its edges. These are Adminmate's.
No. Customers keep ringing the number on your van. You set that phone to divert the calls you don't answer to Adminmate's answering number. Nothing on your signwriting changes.
Then it's your call. The divert only takes the calls you don't pick up, or all of them if you'd rather, while you're on a job. Your phone, your rule.
Yes. Anything that isn't a job to book, it takes as a message with the caller's name, number and what they wanted, and it's on your phone and waiting in the app.
Book the demo. It's fifteen minutes on Teams with a real person, and you'll hear it take a call. We don't print a demo number that rings out.
Two plans, printed in full. No tier you have to call to find out the price.
You, your van and your phone.
Up to ten of you, ten diaries.
Pay for the year at ten months' price. Cancel any time and the unused time is refunded.
Fifteen minutes on Teams with a real person. Bring the call you lost last week and we'll show you how it would have gone.
Book a demo